Privacy Policy

At Viona Collections (“we”, “us”, or “our”), your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from [Insert Website URL, e.g., vionacollections.com] (the “Site”).

By accessing or using our Site, you agree to the terms described in this Privacy Policy.

Privacy Policy

Last Updated: July 1, 2026

Introduction

This Privacy Policy describes how Viona Collections and its affiliates (collectively “Viona Collections, we, our, us”) collect, use, share, protect or otherwise process your information/personal data through our website https://vionacollections.in (hereinafter referred to as Platform). We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy.

1. Types of User Data We Collect

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.

  • Personal Data: Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address.
  • Sensitive Data: Some sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information.
  • Transaction Data: We will also collect your information related to your transactions on Platform and such third-party business partner platforms. You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform.

2. Use of Cookies and Tracking

We use data collection devices such as “cookies” on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services.

  • Intended Function: We offer certain features that are only available through the use of a “cookie”. We also use cookies to allow you to enter your password less frequently during a session.
  • Handling: Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Platform.
  • Behavioural Tracking: We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis to better understand, protect and serve our users.

3. How User Data is Used

We use personal data to provide the services you request. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; and conduct marketing research, analysis and surveys.

4. Sharing with Third Parties

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them.

  • Service Providers: We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosures may be required for us to provide you access to our services, facilitate fulfilling orders, and process payments securely.
  • Legal Compliance: We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

5. Data Storage and Security

  • Security Precautions: To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control.
  • Storage and Retention: Your personal data will primarily be stored and processed in India. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes.
  • Deletion: You have an option to delete your account by visiting your profile and settings on our Platform.

6. Your Rights and Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer.

Contact Us

For any questions regarding this Privacy Policy or to withdraw consent for processing personal data, please contact:

Legal Entity Name: Viona Collections

Email: support@vionacollections.in