Shipping and Delivery Policy

Last Updated: July 1, 2026

At Viona Collections, we aim to provide a transparent and reliable shipping experience for all our customers buying our premium jewellery pieces.

Shipping Methods: The orders for the user are shipped through registered domestic courier companies and/or speed post only.
Associated Costs: We offer Free Shipping on our orders. However, if there are any shipping cost(s) levied by the seller or the Platform Owner (as the case may be), please note that the same is non-refundable.
Return to Origin (RTO) / Failed Deliveries: If a package is returned to us (RTO) because the customer provided an incorrect or incomplete address, an unreachable phone number, or was unavailable after multiple delivery attempts by the courier, the customer will be responsible for any re-shipping charges. If the order is subsequently cancelled, a standard deduction for the reverse shipping and handling fee will be applied to the refund.

Estimated Delivery & Processing Time: Orders are shipped within 2 days from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation and delivering of the shipment.
Factors Affecting Delivery: Delivery timelines are subject to courier company / post office norms. Please note that the Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority.
Delivery Address: Delivery of all orders will be made to the address provided by the buyer at the time of purchase.

Tracking and Confirmation: Delivery of our services and your package shipment details will be confirmed on your email ID as specified at the time of registration.
Instructions: Once your tracking details are updated and sent to your registered email ID, you can visit the respective registered courier company or speed post tracking portal to check the real-time movement of your package.
Delivery Disputes (False ‘Delivered’ Status): If your tracking link shows the package as ‘Delivered’ but you have not actually received it, you must report this discrepancy to our support team within 24 hours of the marked delivery time. Failure to report within this strict window will result in the courier rejecting the delivery dispute, and Viona Collections will not be held liable for the loss.

Refusal of Tampered Parcels: Do not accept any package from the delivery agent if the outer packaging is torn, open, or appears to have been tampered with in transit. If you accept a tampered package, Viona Collections cannot be held liable for any missing or damaged jewellery inside.
Unboxing Video Requirement: As stated in our Returns Policy, all customers must record a continuous, unedited unboxing video starting from the sealed package being opened. This video is mandatory to claim any refunds or replacements for items that are missing or damaged upon delivery.

For any concerns or communications relating to your shipment delivery, you must reach out to us using our official channel:

Legal Entity Name: Viona Collections

Email: support@vionacollections.in